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Overview

In a statistic shows how 800 million Messenger users can now use chat within the Facebook Messenger app to get purchase notifications, order status, and ask questions. It also shows how you can pass those conversions to your other channels to help even more. Customers have experience in use facebook chat, so it easy to them can use facebook message to communicate, ask help, and take an order… via facebook messenger.

Facebook Customer Chat – A new feature of Facebook API that create a communication channel that allowed customer and supporter chat directly on the website. Customer can ask some information, feedback… and store owner can response instantly when they get message at the facebook page.

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Settings

Configuration for Facebook Customer Chat, user can update Facebook page ID, enable/disable module, config chatbox color,and also select language display.

Setting

Chatbox display

Customer will open chat box and communicate with store owner directly in the website

Default color

Chatbox display

Customize color

Chatbox display

Send product to friends

When customer view product detail, they can click this button and send the product to friends via Facebook Messenger.

Send product to friends

Auto reply setting

This Setting from facebook page. A message template will auto reply to customer when they start communication.

Auto reply setting

Layouts of Facebook Messenger are responsive on mobile devices, that improves customer experience and increase your sales. You can use all extra extensions or one in two up to your bussiness.

Feel free to get support via email: support@x-mage2.com

Demo Version

Frontend: Facebook Customer Chat Magento 2

Features

  • Customer can get support instantly via Facebook Chat box on the page
  • Store owner get Customer feedback instantly
  • Customer can send current view product to their friends via Facebook Send button
  • Customize display of the chat box
  • Change language of the chatbox
  • Enable/disable module

Installation

  • Downloads the extension
  • Unzip the file
  • Open folder ‘FacebookCustomerChat’
  • Copies all content to {Magento 2 Root Folder}appcode

To enable extension:

  • php bin/magento module:enable Yosto_FacebookCustomerChat
  • php -f bin/magento setup:upgrade

Open User guide in the pakage for more detail